Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us through convenient communication channels including live chat, email, and phone. For quick service, have your account details ready and use the channel that suits you best. We also provide guidance on self-exclusion, deposit limits, and safe-play tools to help you manage your account. Our agents can also help with bonus questions and verification documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat immediate; email replies within a few hours) |
| General enquiries | [email protected] (billing, account queries and payments) |
| Affiliate enquiries | [email protected] (partner signups, tracking and commission queries) |
| Phone | +1 416 583 2749 (call for account help and payments) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is our preferred way to handle detailed requests, account issues, or cases that need documents or explanations. Please contact [email protected] with a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments to avoid delays. We review email enquiries promptly and will get back with next steps or requests for further information.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For straightforward account, payment, or bonus queries you’ll often get a reply the same day. More complex cases, such as KYC checks, disputed transactions, or security reviews, can take longer depending on their nature and may require extra documentation or escalation.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or notice anything that could be improved on the site, please get in touch. We read every message and use your input to make the service and user experience better. Send comments through the feedback form or email [email protected]; we review submissions carefully and consider them for future updates.