Responsible Gambling at Berry Casino

At Berry we take responsible gambling seriously. We want every player to enjoy their time with us safely and under control. This page explains the principles we follow, the practical tools available on your account, and steps you can take if you or someone you know needs help. Our goal is to make it simple to manage play and to find support when it’s needed.

Player protection principles

We base our approach on clear, player-focused principles: prevention, transparency, and support. We aim to identify risky behaviour early, make account controls easy to use, and provide prompt assistance when concerns arise. We respect player privacy and handle all requests discreetly.

Activity-control tools

Your account includes a set of controls you can use at any time. These tools are designed so you can set limits in minutes and change them as needed to keep play within your comfort zone.

Deposit limits

Set personal deposit limits to manage how much you add to your account. Limits are available on a daily - weekly - or monthly basis. You can lower limits instantly from your account settings. Increasing limits may require a waiting period for your protection.

Loss limits

Loss limits let you cap total net losses over a defined period. This helps keep spending predictable and prevents chasing losses. You can apply loss limits alongside deposit limits to control overall exposure.

Time limits and session controls

Use session reminders and time limits to manage how long you play. Session reminders pop up after a set period to help you take breaks. You can also set automatic daily or weekly play-time caps to encourage balanced play habits.

Self-exclusion

If you need a break, self-exclusion is available for short or extended periods, including permanent account closure. During self-exclusion your account will be blocked from play and marketing contact will stop. If you choose to reactivate, re-entry may involve a cooling-off period and verification steps.

Signs of problematic behaviour

Watch for changes such as spending more than planned, thinking about play constantly, borrowing to fund play, or hiding activity from others. If you notice these signs in yourself or someone close to you, reach out for help early.

Tips for staying in control

Set budgets and stick to them, use deposit and loss limits, schedule regular breaks, never chase losses, and keep gambling as a form of entertainment, not income. Talk with a trusted friend or family member if you feel your play is becoming a problem.

Professional help and support organisations

If you need extra support, contact local provincial helplines or recognised organisations such as Gamblers Anonymous or Gambling Therapy. These services offer confidential counselling and practical guidance. For immediate concerns, consider contacting your local health services or a professional counsellor.