Berry Casino Privacy Policy
At Berry we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our online casino services, how we use and protect that information, and the choices you have about your data. Our goal is to be clear about the data we hold and how we handle it so you can make informed decisions while using our services in Canada.
Types of data we collect
We collect several categories of information needed to operate accounts, process payments, and provide customer support. These fall into personal data, technical data, and transactional data.
Personal data
This includes information you provide when registering or verifying your account: full name, date of birth, contact details (email and phone), postal address, government ID for verification, and any documents you upload for KYC checks. We also record communications you send to our support team.
Technical data
Technical data covers information automatically collected when you use our site: IP address, device and browser type, operating system, cookie identifiers, pages visited, and session times. We use these details to maintain site security, prevent fraud, and improve usability.
Transactional data
Transactional data includes deposits, withdrawals, payment method details, betting and gaming activity, bonuses applied to your account, and any invoices or receipts. We keep records needed to process payments, comply with legal obligations, and resolve disputes.
How we use your information
We use your data to operate and improve our service, including account setup, identity verification, payment processing, customer support, fraud prevention, and regulatory compliance. We may also use aggregated or anonymized data for analytics and service improvement. Where required, we will obtain your consent before using your personal data for marketing communications.
Data protection practices
We protect your information using industry-standard security measures such as encryption in transit, access controls, and secure storage. Access to personal data is limited to employees and service providers who need it to perform their duties. We also maintain procedures for monitoring and reviewing our security measures.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember your preferences, support login and account functions, analyse site usage, and deliver relevant content. You can manage cookie preferences through your browser settings or our cookie controls. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with service providers who process information on our behalf - for example, payment processors, identity verification services, fraud prevention vendors, analytics providers, and customer support platforms. We require these partners to handle data securely and only for the specified purpose. We may also disclose data if required by law or to protect our rights and the safety of others.
User rights
Subject to applicable law, you have the right to access, correct, or delete your personal data, and to withdraw consent where processing is based on consent. You may also request restriction of processing or lodge an objection. To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by law.
Access, correction, and deletion
To request access, correction or deletion of your personal data, please contact [email protected]. We will verify your identity before fulfilling requests and may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and record-keeping.
Privacy policy updates
We review this policy periodically and may update it to reflect changes in our practices or legal requirements. When we make material changes we will notify you through the site or by email where appropriate. Continued use of our services after changes indicates your acceptance of the revised policy.